1. Use pen and paper
2. Say one thing at a time
3. Do not pretend you understand
4. Do not rush-slow down, be patient, give the person plenty of time to gather their thoughts. Do not finish their sentences
5. Draw diagrams/pictures
6. Write down key words
7. Relax-be natural
8. Recap-check you both understand
9. Ask what helps?
10. Reduce background noise